Enterprise communication technology consulting
Technology investment starts with the right analysis. With 29 years of experience I assess your current infrastructure and build long-term roadmaps instead of short-term fixes.
The right analysis prevents needless cost
The biggest problem organisations face is choosing a product before analysing the need. The typical issues most businesses run into:
- Ageing communication infrastructure
- Systems that don’t work together
- High maintenance costs
- Inefficient contact centre processes
- Inadequate reporting
- Gaps in mobile working
- Uncertainty about cloud migration
- Not knowing where to apply AI
- Vendors that don’t interoperate
- Security risks
The 7-step consulting model
I start every project by asking the right questions and finish it with a vendor-independent, scalable architecture.
Introduction & First Meeting
I listen to your business and understand your goals. We talk needs, not products.
Current-State Assessment
I review your PBX, network, servers, Microsoft estate, internet, branches, VPN, Wi-Fi, contact centre, CRM and ERP.
Needs Analysis
We clarify today’s problems, future goals, growth plans, remote working and AI plans.
Technology Roadmap
A three-year roadmap covering cloud mail, Microsoft 365, IP telephony, contact centre, AI, CRM and automation.
Vendor-Independent Solution
I weigh different technologies together and design the most suitable, vendor-independent solution.
Delivery
I manage installation, migration, testing, training and go-live smoothly.
Ongoing Support
I take on maintenance and support services and track vendor support contracts.
Who I consult for
I carry the experience gained across industries into new projects and help businesses make the right decisions.
- Manufacturing
- Healthcare
- Logistics
- Energy
- Retail
- Holding Groups
- Hospitality
- Contact Centres
- Finance
- Public Sector
Let’s assess your communication infrastructure together.
In a 30-minute meeting, online or in person, we assess your current infrastructure and identify areas to improve together. The goal isn’t a sale; it’s understanding your needs.