Corporate IP Telephony & Call Center Deployment
Design, installation and commissioning of an end-to-end IP PBX and call-center infrastructure for a multi-location organization.
A project carried out to migrate the organization's existing analog/digital telephone infrastructure to a modern IP-based solution. Together with SIP trunk integration, an IVR/voice-response system, call queuing and reporting modules, a centrally manageable communication platform was built.
Scope
- IP PBX installation and numbering plan
- Call-center queue, IVR and recording configuration
- SIP trunk and carrier integration
- Staff training and commissioning
As a result, internal calls between locations became free of charge, call management could be monitored from a single panel, and operational costs fell.